center-point-solution

How Does Your Emotional Intelligence Measure Up?

tammie_beck@yahoo.com (Tammie Beck) — Tue, 02 Aug 2022 13:30:01 GMT

Emotional Intelligence (EI) can be defined as a set of emotional and social skills that influence the way we:

Perceive and express ourselves.
Develop and maintain social relationships.
Cope with challenges.
Use Emotional Information in an effective way.

EI is a key indicator of human performance and development potential, which can be improved and developed with practice. The first step in developing an improvement plan is to accurately assess your current performance level. The EQ-i 2.0 is a scientifically validated and reliable assessment that has been used for decades to accurately measure an individual's emotional intelligence. The results of this assessment can be used to provide insight into current performance gaps and recommendations for performance improvement.

The EQ-i 2.0 features one overarching EI score (total EI) broken down into five composite scores, which measure five distinct aspects of emotional and social functioning. These in turn, are broken down into a total of 15 subscales.

EQ-i 2.0 Quick Facts

AGE RANGE

18 YEARS +

TIME TO COMPLETE

15-30 MINUTES (ONLINE)

USED IN

60+ COUNTRIES

Interested in viewing a sample report for a EQ-i2 report?

overview of results
what the score means
action plan

www.centerpointsolutionsne.com

308-238-1654

Center Point Solutions is a certified provider of the EQ-i 2.0 assessment for emotional intelligence. Check out the resources on our website for more information and contact us to complete the assessment and receive your own personalized report.

Tips to Improve Employee Retention

tammie_beck@yahoo.com (Tammie Beck) — Tue, 26 Jul 2022 13:15:00 GMT

Employee retention plays a critical role in an organization's success. There are important ways to positively impact retention.

6 Tips to Improve Employee Retention:

Connect employees to the organization's mission.

Offer growth and development opportunities.

Create a culture of physical and emotional wellbeing.

Invest in efforts to build positive relationships.

Ensure access to needed resources.

Integrate a culture of gratitude and recognition.

Is your organization built on a solid foundation?

PEOPLE ARE THE CENTER OF EVERYTHING WE DO

Legacy of Loyalty

tammie_beck@yahoo.com (Tammie Beck) — Fri, 03 Jun 2022 15:30:01 GMT

It started out like any other day. I arrived early at the office hoping to get a jump start on my long to- do list. As with any normal day, you can never predict the unscheduled events that will pop up. Today I was notified that a long-term employee in the hospital had received a devastating terminable diagnosis. I set my to-do list aside and my focus turned toward assisting the family in their time of need. It turned out this employee, although in pain and feeling very sick, was worried about one thing: She was only weeks away from celebrating her 35th work anniversary and she was worried that she wouldn’t be out of the hospital in time to receive her 35-year anniversary pin. Knowing how important this was to her, the Leadership team immediately sprang into action, and we arranged to have her service award ceremony at the hospital as soon as possible. Later that day, with her family by her bedside, her leadership team was able to present her service award pin to her. Her pin was proudly attached to her hospital gown and her framed certificate was on the stand next to her bed. Although she was unable to speak, the smile on her face told us how much the moment meant to her. Sadly, she passed away three days later.

The loyalty and commitment that this employee felt toward her employer amazed me. I couldn’t help but wonder how an employee could feel such a sense of loyalty during such a difficult time. She was a front-line employee that had dedicated 35 years of her life to the service of her company- to her this wasn’t just a job; it was part of her identity. I remember many conversations with her throughout her career; she often spoke about the owners of the company making her feel appreciated. She didn’t always like changes that occurred throughout her career, but she trusted leadership and felt they cared for her as a person. She was very proud of the fact that she was a valued member of the team.

I am grateful for the legacy of this employee and for the valuable lesson that she taught us about leadership- it is about the personal connection you make with your employees and how you make them feel. Creating loyalty is about building people up, celebrating their strengths, and doing everything you can to help them be successful in whatever role they play for your organization.

The world is full of turbulence and employers are facing many workforce challenges, but today I’m choosing to be thankful that the world is full of dedicated and loyal employees that are the foundation of everything we have accomplished in the past and everything we will accomplish in the future. We can learn a lot about being great leaders when we are humble, connected, grateful, and generous with praise.

PEOPLE ARE THE CENTER OF EVERYTHING WE DO

No Regrets: Using Emotional Intelligence to Improve Decision Making

tammie_beck@yahoo.com (Tammie Beck) — Wed, 18 May 2022 12:57:24 GMT

Whenever you see a successful business, someone once made a courageous decision.

- Peter Drucker

Decision Making is an essential part of being an effective leader. We use decision making skills to achieve performance goals, manage and align workloads, build trust and rapport, communicate, reduce conflict, manage time, and engage employees.

Our emotions can be a strong influence in our decision making-having strong Emotional Intelligence skills drives our ability to make optimal and timely decisions. A leader that has strong decision-making skills can realistically and objectively examine situations, formulate effective solutions, and implement change while preserving relationships.

The EQ Edge by Steven Stein and Howard Book outline three key skills that impact our overall decision-making ability:

Reality Testing:

Reality Testing describes a leader’s ability to see situations objectively, not the way they wish or fear them to be. Reality Testing is critical in decision making because it enables the leader to understand root causes and opportunities. Leaders can use their Reality Testing ability to measure and understand the work climate and respond appropriately.

Problem Solving:

Leaders with strong problem-solving skills understand how emotions impact decision making. They have learned to approach problems in a systematic and objective way by following six steps:

Examine the Problem: Analyze the problem in an accurate and objective way (use Reality Testing Skills).
Brainstorm Alternatives: Think of all options that can solve the problem.
Evaluate Alternatives: Without bias, carefully review each option to determine the best solution.
Choose the Best Option: Trust your process and confidently accept the solution. Few solutions come with a guarantee- own the risk.
Implement the Solution: Resist the temptation to focus on the what ifs. Trust your process and implement the solution-adjusting if you need to.
Assess the Outcome: Determine if the solution has worked. If not, re-evaluate the problem and choose another alternative.

Impulse Control:

Leaders who are strong in impulse control can resist the temptation of acting in a rash manner. This helps avoid the perception of being aggressive, unpredictable, impulsive, and hot- headed.

How would you rate yourself on the following statements? Your answers may be an indicator of your need to improve your decision-making skills.

I often leap before I look.
People describe me as impatient.
I am sometimes annoyed by how long it takes others to make up their mind.
People describe me as hot tempered.
Sometimes I make decisions I regret.

Emotional Intelligence skills have been found to be directly responsible for between 27 and 45 percent of job success , depending on which field was under study 1 . Organizations that focus efforts on the development of these skills have seen positive ROI in the areas of engagement, turnover, productivity, and more.

Center Point Solutions offers certified Emotional Intelligence coaching and training. Reach out today for more information on how we can help strengthen these skills in your organization.

www.centerpointsolutionsne.com

Sources:

1. The EQ Edge: Emotional Intelligence and Your Success: Steven J. Stein, PH.D. and Howard W. Book, M.D.

Workforce Trends and 2030 Vision: Planning for Future Success!

tammie_beck@yahoo.com (Tammie Beck) — Tue, 05 Apr 2022 15:30:03 GMT

In August 2021 more than four million workers quit their jobs 7 . Since that time, the Great Resignation has been on the minds of many organizations. Although it is impossible to predict all the factors that contribute to a phenomenon like the Great Resignation, there are valuable lessons that we can learn.

Workforce 2030 models estimate that by the year 2030 the United States will see an estimated increase of 11.9 million new jobs and only 8.9 million new entrants to the workforce. 6

The Great Resignation is not anticipated to end soon; in fact, estimates show that 36% of Millennials and 53% of Generation Z will leave their current employer within two years 4 . Organizations that fail to strategically plan for the continuing evolution of the workforce will likely suffer. Organizations will increase their chances for success if they educate themselves and prepare for the implications that the changing workforce will have on their organization.

Developing a workforce vision that accounts for the impacts of the below trends will help organizations succeed.

Decline in Population Growth Rate 6

The anticipated population growth rate is declining. The population on Earth is expected to stabilize and stop growing in the year 2100 8 . The impact of this population decline points to a long-term strain on our workforce.

Decline in Labor Force Participation Rate 6

There will continue to be fewer people that make up our workforce. This is due, in part to our aging population. By 2030 all Baby Boomers will be at least 65 years old, resulting in an increase of at least 300 million more people over the age of 65. As this aging population leaves the workforce it will cause a decline in the number of available workers. This also correlates to an estimated 50-85 million more healthcare positions needed to care for our aging population. 5

Shifting/Realignment of Workers Within Occupational Groups

We will continue to see rise and falls in multiple industries due to many factors. Research shows that 40-50% of the jobs that exist today did not exist 4 years ago, and in the next 4 years those remaining jobs will likely change as well. 2 In order to meet future staffing needs, organizations need to be flexible and open to employees with a variety of skillsets and experiences. More than ever, we will see employees venturing into new industries. Organizations that embrace this realignment will benefit from their ability to expand recruitment efforts into different industries.

Technology/Automation Focus

A continued focus on technology and automation will impact the workforce and the skills that are needed. Self-service options will continue to grow and expand, impacting many industries. Development and deployment of technology related jobs is estimated to create 20-50 million more jobs globally, and automation efforts could also cause a displacement of 400-800 million jobs 5 .

Purpose Driven - Growth Oriented Workforce

Our current workforce is made up of five generations. Each generation has unique perspectives on their relationship with authority and work styes. For example, finding purpose is a key trait of Generation Z 1 . Organizations must ensure they connect the mission of the organization to the daily tasks of employees. Our evolving Workforce will expect to serve a higher purpose and to find meaning in their work. They will be motivated by opportunities to grow and expand their skills quickly. When this need is not met, they will leave. Organizations that can instill a growth culture now will develop motivated, inspired, committed employees for the future.

Emotional Intelligence Skills

The world will continue to change at a rapid pace – organizations that can’t keep up will suffer. It will be more important than ever for leaders and employees to have solid emotional intelligence skills. Teams will need to collaborate and adapt quickly, make informed and timely decisions, embrace flexibility, solve problems, communicate well, embrace innovation and flexibility, and manage their stress and wellbeing. Organizations that invest in building these skills will create a thriving foundation that attracts top talent.

Our workforce is continuing to evolve and change.

By 2030 it will be a new generation of workers with their own perspectives and values. Organizations that are willing to learn, adapt, and plan can take actions now to build a solid foundation for their future.

Center Point Solutions is thrilled to partner with organizations to help identify gaps and develop strategic solutions that can help organizations prepare their workforce for the future.

Reach Out today to learn more about our Employer of Choice Strategic Planning Training and Workshops.

www.centerpointsolutionsne.com

Sources:

1. https://www.shrm.org/resourcesandtools/hr-topics/technology/pages/purpose-and-automation-a-key-part-of-workforce-2030.aspx

2. https://www.shrm.org/shrm-india/pages/future-workplaces-future-workers-innovative-intelligent-and-agile.aspx

3. Workforce 2020: Richard W. Judy and Carol D’Amico 1997

4. https://www.shrm.org/resourcesandtools/hr-topics/global-hr/pages/generational-mindsets-affect-workforce.aspx

5. https://www.mckinsey.com/featured-insights/future-of-work/jobs-lost-jobs-gained-what-the-future-of-work-will-mean-for-jobs-skills-and-wages#:~:text=By%202030%2C%20we%20estimate%20that,to%2050%20million%20jobs%20globally.

6. https://www.bls.gov/opub/ted/2021/employment-to-grow-7-7-percent-from-2020-to-2030-1-7-percent-excluding-covid-19-recovery.htm

7. https://www.youtube.com/watch?v=J2retN4TEA0

8. https://globaledge.msu.edu/blog/post/57025/population-shrinkage-where-is-it-happening

Boosting Your Sixth Sense: Actions for Increasing Your Empathy!

tammie_beck@yahoo.com (Tammie Beck) — Mon, 07 Mar 2022 16:00:07 GMT

Empathy is sometimes referred to as our sixth sense. It is a part of Emotional Intelligence that gives us the capacity to understand and appreciate the thoughts and feelings of another person. Empathy helps us build meaningful relationships based on trust, respect, and collaboration.

Organizations that work to develop empathy in their Leaders see many benefits including: 4

Higher employee retention;
Better talent acquisition;
Increased productivity;
Increased innovation;
Higher employee engagement;

Empathy is a skill that can be improved and developed.

The first step is making a commitment to focus on improvement. Finding a partner that can serve as a mentor or guide can be helpful. Here are some tips on improving your empathy.

Be Present:

To really understand how someone else feels you must be fully conscious and engaged in your interactions with them. This consists of eliminating any potential distractions and taking time to mentally focus your full attention on the interaction.

Listen:

Practice intentional active listening 1

Pay attention - be focused on the moment, not distracted
Withhold judgment - have an open mind, avoid judgement
Reflect - think openly; don’t assume you understand
Clarify - ask questions
Summarize - restate for understanding
Share - listen and understand first, then introduce your ideas

Observe:

Empathy is not just about hearing and understanding the words spoken, it is about understanding the non-verbal cues that tell us how someone is feeling. Maintain eye contact, and pay close attention to gestures, body language, facial expressions, and tone of voice as indicators of how another person feels.

Understand your Bias:

Your own emotional state can alter how receptive you are to empathizing with others. Taking a mental note of your own state of mind is important to ensure you can openly receive information from others in an empathetic way. If you feel defensive, judgmental, distracted, rushed, or stressed this will hinder your ability to authentically engage in the interaction and your empathy will suffer.

Embrace Differences:

We all have our own thoughts, beliefs, and opinions that can get in the way of our empathy. Before engaging in a conversation with someone, make a conscious decision to be open to new thoughts and ideas. This doesn’t mean you have to agree with them but listening to them will create a bond of trust and collaboration.

Are you interested in a scientific approach to measuring your empathy?

Center Point Solutions is a Certified provider of the EQi 2.0 assessment for Emotional Intelligence. The EQi 2.0, published by Multi Health Systems, was the first scientifically validated psychometric assessment which measures Emotional Intelligence and how it can impact people and the workplace.

www.centerpointsolutionsne.com

Sources:

1. Center for Creative Leadership Skills: Leading Effectively Article: Use Active Listening Skills to Coach Others

https://www.ccl.org/articles/leading-effectively-articles/coaching-others-use-active-listening-skills/

2. MindTools: Mindful Listening- Developing Awareness to Listen Fully

https://www.mindtools.com/pages/article/mindful-listening.htm

3. Positive Psychology- Developing Empathy: 8 Strategies and Worksheets for Becoming more Empathetic

https://positivepsychology.com/empathy-worksheets/

4. Indeed- What are Empathetic Leaders? (Definition, Benefits, and Tips)

https://www.indeed.com/career-advice/career-development/empathetic-leaders

Employee Recognition: A Company's Greatest Competitive Advantage

tammie_beck@yahoo.com (Tammie Beck) — Thu, 10 Feb 2022 17:27:16 GMT

Organizations that build a culture of recognition experience many positive outcomes.

· Higher Employee Engagement;
· Increased Overall Wellbeing;
· Decreased Burnout;
· Greater Profitability;
· Higher Customer Satisfaction;
· Lower Turnover; and
· Increased Employee Effort and Loyalty

Employee recognition is not a “check the box” activity.

Recognition is about the emotional commitment created when someone feels valued and appreciated. Emotional Intelligence is a key factor in a leader’s ability to provid e meaningful and authentic recognition. Organizations that develop Leaders’ emotional intelligence (like empathy and self-expression) can increase overall success.

For more insight on the impact authentic recognition and gratitude can have on your organization view the below Fast Leader Podcast featuring Chester Elton, co-author of the book Leading With Gratitude.

At Center Point Solutions, we believe people are the center of everything we do. We are passionate about helping organizations become an Employer of Choice – creating cultures that people are inspired to be a part of. Recognition is one component of being an Employer of Choice. Visit our website link below for additional resources on this topic: Employee Recognition White Paper

Contact Us today to learn how we can help your organization become an Employer of Choice.

Sources:

The EQ Edge: Emotional Intelligence and Your Success, Steven J. Stein, PH.D. and Howard E. Book, M.D.

Leading With Gratitude- Eight Leadership Practices for Extraordinary Business Results; Adrian Gostick and Chester Elton

Emotional Expression At Work: Compass for Success!

tammie_beck@yahoo.com (Tammie Beck) — Wed, 10 Nov 2021 01:46:19 GMT

Gallup research shows that for many Americans our sense of identity is tied to our career.

American workers are spending more time at work, sometimes routinely working more than sixty hours per week. Some employers are starting to realize that “checking your emotions at the door” is not healthy for the emotional wellbeing of their employees and can hinder organizational success.

It is impossible to stop our feelings, so learning to effectively use and express our emotions is important and can positively impact us in many ways. Our emotions provide important information that can successfully guide us through our day – emotions drive our thoughts and behavior.

How Can Self-Expression Impact Us?

Self-Expression is a part of emotional intelligence that involves openly expressing our emotions (verbal and non-verbal) with others in an open and appropriate way. We are constantly giving and receiving emotional information as we interact with others. Sometimes this is done at a subconscious level. People who have effective self-expression skills do a good job of expressing appropriate emotions and using that information to make wise choices.

Embracing self-expression in the workplace can positively impact areas such as motivation, work-life balance, relationships with co-workers, and decision-making abilities. Instead of checking our emotions at the door, we should learn how to make good use of emotional information.

To learn more about the benefits of bringing balanced emotions into the workplace you can listen to the podcast No Hard Feelings: Your Complete Guide To Dealing With Emotions At Work by Liz Fosslien and Molly West Duffy.

At Center Point Solutions, we are certified in Emotional Intelligence and can help provide development opportunities to your organization to enhance your culture. Reach out for more information today!

Resources:

https://news.gallup.com/poll/175400/workers-sense-identity-

The EQ Edge: Emotional Intelligence And Your Success- Steven J Stein and Howard E Book, M. D.

https://news.gallup.com/poll/175286/hour-workweek-actually-longer-seven-hours.aspx

Emotional Intelligence: Developing our Self Perception!

tammie_beck@yahoo.com (Tammie Beck) — Thu, 14 Oct 2021 15:34:19 GMT

The way others see us is a reflection
of how we see ourselves!

Self-Perception is an important aspect of your Emotional Intelligence; it impacts how you see yourself and can affect your overall wellbeing and happiness.

Self-Perception is broken down into three sub scales:

Self-Regard: Respecting and accepting your own strengths and weaknesses.
Self-Actualization: Improving yourself and pursuing meaningful goals and objectives – reaching your fullest potential.
Self-Awareness: Awareness and understanding of your feelings and the impact they have on yourself and others.

Your self-perception has a significant impact on the way you live your life, and it influences all aspects of your Emotional Intelligence, including:

How you express yourself.
How you interact with others and maintain relationships.
How you make decisions.
How you manage your stress.
Your overall wellbeing and happiness.

Interested in learning more about self-perception? We recommend reading this article by Cara Hutto: 11 Remarkable Traits of People with Positive Self-Perception .

How Can I Improve My Self-Perception?

Be Introspective – Make a focused effort to notice how you feel. What things are bothersome to you, what motivates you, what triggers should you be aware of that cause you stress. Once you know your triggers you can proactively manage them to keep your emotions in balance.

Establish SMART Goals (Specific, Measurable, Attainable, Realistic, Time Bound) – Setting SMART goals will help set you up for success. When your goals are unrealistic (or you expect a perfect outcome), you will likely be disappointed if those goals aren’t achieved. Remember, successfully completing a goal will give you a sense of satisfaction and pride.

Know Your Strengths – You were born with unique talents. Discovering your strengths and using them effectively in your daily life can benefit your self-perception in many ways, including increased job satisfaction and performance.

At Center Point Solutions, we offer Gallup Certified Strengths Coaching and Certified Emotional Intelligence assessments and coaching that can help you discover your strengths and how to apply them.

If your self-perception is hindering your success contact us today for a discussion on how we can help!

Resources: The EQ Edge: Emotional Intelligence and your Success- Steven J. Stein, PH.D. and Howard E. Book, M.D.

Emotional Intelligence: Enhancing Success!

tammie_beck@yahoo.com (Tammie Beck) — Mon, 04 Oct 2021 14:00:04 GMT

Stress + Burnout = Turnover

Many working Americans are experiencing all time high levels of stress and burnout. This is creating huge challenges for organizations as they work to maintain business operations in an ever changing and unpredictable environment. For decades research has shown that Emotional Intelligence (soft skills) is a critical factor for success at work and in life. Over the next several weeks we will be sharing information about Emotional Intelligence (EI) and ways you can develop these skills in yourself and your organization.

What is Emotional Intelligence?

Emotional Intelligence (EI) describes our ability to:

Perceive and express ourselves
Develop meaningful relationships
Cope with challenges
Use emotional information in an effective and meaningful way

Th e EQ-i2.0 model consists of 5 scales broken into 15 subscales. These scales interact and build upon each other to determine our overall EI.

How do we measure our EI?

We can very accurately measure EI through an assessment called the EQ i 2.0. The EQ i 2.0 is a self assessment that consists of 133 questions and takes approximately 30 minutes to complete.

How do we improve our EI?

EI skills can be developed and improved. At Center Point Solutions, we can help you customize a plan to improve EI in your organization. We offer individual coaching and EI workshops for teams that are focused on specific and measurable results.

What Reports are available with the EQ i 2.0?

There are multiple reports available including:

Workplace report (used to help employees manage their careers)
Leadership report (used to enhance a leaders EI)
Group Report (used to help teams work more cohesively)
360 report (used to gain insight into a leader's impact and performance)
Higher Education Report (used to help students' future success)

If you are interested in learning more about EI in the workplace, you can contact Center Point Solutions at tammie@centerpointsolutionsne.com

center-point-solution

How Does Your Emotional Intelligence Measure Up?

Tips to Improve Employee Retention

Legacy of Loyalty

No Regrets: Using Emotional Intelligence to Improve Decision Making

Workforce Trends and 2030 Vision: Planning for Future Success!

Boosting Your Sixth Sense: Actions for Increasing Your Empathy!

Employee Recognition: A Company's Greatest Competitive Advantage

Emotional Expression At Work: Compass for Success!

How Can Self-Expression Impact Us?

Emotional Intelligence: Developing our Self Perception!

The way others see us is a reflection of how we see ourselves!

How Can I Improve My Self-Perception?

Emotional Intelligence: Enhancing Success!

Stress + Burnout = Turnover

The way others see us is a reflection
of how we see ourselves!